Doubledown's referral program is straightforward. Once you log in, head to the "Refer" or "Invite Friends" section to find your personal referral link. Share that link with a friend. When they register through it and make their first deposit, a referral bonus will be credited to your account. The bonus amount typically depends on your friend's first deposit — you can earn up to ৳500. It's usually credited to your wallet within 24 hours of their first deposit. Refer multiple friends and earn a separate bonus for each one. To check the current referral bonus rates and terms, Promotions page View.
To register with Doubledown, you'll need to provide four key pieces of information: (1) your full name — enter it exactly as it appears on your national ID, (2) your mobile number — this will serve as your login ID and will be used for payments going forward, (3) your date of birth — to verify that you are 18 or older, (4) a strong password — at least 8 characters. After completing the form, you'll receive an OTP on your mobile; entering it will activate your account. KYC verification is mandatory before your first withdrawal — at that point, you'll need to upload a photo of your national ID or passport. The entire registration process typically takes under 3 minutes. For a detailed guide, Registration page View.
All active promotions On the promotions page Yes, you can find them there. This page is updated at least once a week. During major tournaments or special events — such as the IPL, World Cup, or Eid — exclusive promotions are launched, sometimes with only a few hours' notice. Once you log in, your dashboard also shows personalised offers. If you enable "Promotion Notifications" during registration, you'll receive an SMS or push notification whenever a new offer goes live. Reload bonuses typically arrive every Monday, and cashback offers are calculated on a weekly basis. On the bonus page Permanent offers are always visible.
General details like your residential address or contact email can be updated directly from Account Settings. Log in, click the profile icon, then edit under "My Details" or "Profile Settings". Changing your mobile number, however, is a separate process. Since your mobile number is tied to your login ID and payment method, it cannot be changed on your own for security reasons. Contact the support team via live chat or at support@doubledown.click. You'll need to provide your NID and some verification details. Once verified, the number is typically updated within 24–48 hours.
Yes, if a match is cancelled or not completed within the scheduled time, the full stake is generally refunded. In cricket, if a match is abandoned due to rain, or in football if a match is stopped, the standard rule is that all bets are marked as "void" and the full stake is returned to your account within 24 hours. That said, certain specific markets are exceptions — for example, first innings run markets, where if a set number of overs have been bowled the market may already be settled. For live betting, if a match is stopped mid-way, the outcome may be determined based on play completed up to that point. For the specific rules, Terms & Conditions Visit the page.
Doubledown does not charge any handling fee or processing charge on withdrawals. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own cash-out charges — this is outside Doubledown's control. As for withdrawal limits: the minimum is ৳300 and the maximum per single transaction is ৳50,000. The daily maximum is ৳1,00,000. Larger withdrawals may require additional KYC verification. Once KYC is complete, funds typically arrive within 30 minutes to 2 hours. Requests made after midnight may be processed the following morning.
Deposits at Doubledown typically appear in your balance within 5–10 minutes. If nothing shows up after 15 minutes, check the following: (1) confirm the transaction went through on bKash — check your statement in the bKash app, (2) make sure you sent the payment to the correct Doubledown payment number, (3) verify that you used the correct reference or account ID when making the deposit. If everything looks right but the funds still haven't arrived, contact support. In the live chat, provide your bKash TrxID (Transaction ID), the time of the transfer, and the amount. The support team will arrange a manual credit — this is usually resolved within 30 minutes. To avoid this issue in the future, always make payments through the platform's "Deposit" option.