Doubledown Terms & Conditions – A Complete Guide to Using Our Services

1General Terms & Conditions

Doubledown is an online betting and gaming platform operated for members in Bangladesh. To use the platform, you must comply with the general terms and conditions outlined below.

• Members must be at least 18 years of age.
• Each individual may hold only one account.
• All information provided during account registration must be accurate and truthful.
• Doubledown's services may only be used for personal entertainment purposes.
• Transferring or selling your account to another person is strictly prohibited.
• It is the member's own responsibility to keep their login credentials confidential.

2Account Registration & Verification

Identity verification (KYC) is an essential step for successfully managing your account on Doubledown — not just as a regulatory requirement, but for the security of your own account.

• You must provide your correct name, mobile number, and date of birth during registration.
• Before your first withdrawal, you must complete verification using a national ID card or passport.
• Withdrawals will be temporarily placed on hold until verification is complete.
• Accounts created with false information may be suspended at any time.
• Once verification is complete, a confirmation will be sent via email or SMS.

3Deposit Policy

Making a deposit at Doubledown is simple and fast. Transactions via bKash, Nagad, and Rocket are the most popular options.

• The minimum deposit amount is ৳200.
• After a deposit, your balance is usually updated within 5–15 minutes.
• Deposits cannot be made from another person's mobile number or account.
• If a deposit is not confirmed, please send a transaction screenshot to our support team.
• No processing fee is charged on deposits.

4Withdrawal Policy

Withdrawing your winnings is one of Doubledown's most important commitments. We are dedicated to ensuring fast, hassle-free payments every time.

• The minimum withdrawal amount is ৳500.
• Payments are typically processed within 30 minutes.
• Withdrawals will only be sent to the mobile number used to make the deposit.
• Withdrawals will not be processed until KYC verification is complete.
• If the bonus rollover requirement has not been met, only the original deposit amount may be withdrawn.
• If unusual withdrawal patterns are detected, additional verification may be required.

5Bonus & Promotion Terms

Each bonus and promotion on Doubledown comes with its own specific terms. The general rules below apply to all types of bonuses.

• The rollover requirement for the welcome bonus is generally 5x the bonus amount.
• Bonus balances cannot be withdrawn directly — they only become withdrawable cash once the rollover requirement has been met.
• Bonuses are generally valid for 30 days — any unused bonus will be automatically removed once the period expires.
• Only one account per device or IP address is eligible for a bonus.
• If bonus abuse is confirmed, all winnings may be voided and the account may be suspended.
• Doubledown reserves the right to modify or cancel any bonus offer.

6Betting Rules & Bet Cancellation Policy

There are general rules that apply to both Sports Betting and casino gaming, which Doubledown strictly enforces.

• Once a bet is confirmed, it cannot be cancelled.
• If a match is abandoned or postponed, the stake will be refunded.
• Doubledown reserves the right to void any bets placed at incorrect odds due to a system error.
• If a bet is not accepted during in-play betting due to network delay, the bet will not be considered valid.
• If opposing bets on the same event (arbitrage) are detected, both bets will be voided.
• In Live Casino games, the dealer's announcement is final.

7Prohibited Activities

Certain activities are strictly prohibited to protect the integrity and security of the Doubledown platform.

• Creating or managing multiple accounts.
• Use of automated software, bots, or scripts.
• Any activity related to match-fixing or manipulation.
• Using the platform for money laundering purposes.
• Attempting unauthorized access to another member's account.
• Use of false identity or forged documents.

8Responsible Gaming Policy

Doubledown believes entertainment and responsibility go hand in hand. That's why we've made a range of protective tools available to all our users.

• Daily, weekly, and monthly deposit limits can be set.
• You have the option to temporarily or permanently exclude yourself (self-exclusion).
• Cooling Period – You can take a break ranging from 24 hours up to 6 months.
• If signs of problem gaming appear, our support team is available to help.
• If you suspect a minor is using your account, please notify us immediately.

For more details, please visit our Responsible Play View page.

9Privacy & Data Protection

Protecting your personal data is Doubledown's top priority. Full details on how we collect and use your information can be found in our Privacy Policy.

• Information collected during account registration will be used solely for the purpose of providing our services.
• Personal information will not be sold to third parties.
• Doubledown may be required to share information with authorities when legally obligated to do so.
• All transactions and communications are encrypted with 256-bit SSL.

For full details, please visit our Privacy Policy read.

10Dispute Resolution & Contact

Doubledown is committed to resolving any disputes fairly and promptly. If you experience any issues, please don't hesitate to contact us.

• For any complaints, please first reach out via live chat or email.
• An initial response will be provided within 24 hours of receiving your complaint.
• Complex issues may take up to 7 business days to resolve.
• Doubledown's decisions shall be considered final and binding.
• Email: support@doubledown.click